Refund policy

Because the 20-Stage Shower Filter is a water-contact hygiene product, we are not able to accept returns for change-of-mind once it has been installed or unsealed. We do stand behind the quality of what we sell, and we will always make it right if something goes wrong.

 

Damaged, Defective, or Incorrect Items

If your filter arrives damaged, doesn't work as described, or you received the wrong item, contact us within 14 days of delivery through our Contact page with your order number and a photo of the issue. We will send a free replacement or issue a full refund, whichever you prefer.

 

Unopened Items

If your filter is still sealed in its original packaging, you may request a return within 14 days of delivery for a refund of the item price. Shipping costs are non-refundable. Contact us before sending anything back so we can provide return instructions.

 

Refunds

Approved refunds are issued to your original payment method within 5-10 business days of us receiving or confirming the returned item.

 

Order Cancellations

Orders can be cancelled for a full refund only if they have not yet shipped. Once an order has shipped, our standard return terms above apply.

 

Contact Us

Questions about a return or refund? Reach out through our Contact page and we will get back to you as soon as we can.